Refund policy

Returns and cancellations

Every Clockery can be returned. You have 14 days from the day you receive your clock to withdraw from your purchase, without giving a reason. If a weekend or holiday falls at the end of that period, it is extended to the next working day.

Cancellations
You can cancel your order free of charge until your clock has been shipped. Just email us at support@clockery.nl with your order number.

How to start a return
Email us at support@clockery.nl with your order number, or start a return from your account. Please contact us before sending anything back, so we can process your return quickly. We will reply with the return instructions.

Send the clock back within 14 days of letting us know, to:
ControlPlusN VOF, Spoorlaan 5 C-75, 2495AL Den Haag, The Netherlands

Return shipping
The cost of return shipping is paid by you. We recommend a tracked service.

Condition of the clock
Please pack the clock carefully, ideally in its original packaging. You may handle and test it as you would in a shop. If it shows wear or damage beyond that, we may reduce your refund accordingly.

Refunds
We refund the price of the clock and the original delivery cost (if any) within 14 days of receiving your request. We may wait to refund until the clock has arrived back with us, or until you have shown that you sent it. The refund goes to your original payment method; your bank or payment provider may need a few extra days to process it.

Exchanges
Would you prefer a different colour? Email us before returning your clock and we will help you arrange an exchange.

Damaged, faulty or wrong item
Please check your clock when it arrives. If it is damaged, faulty or not what you ordered, email us at support@clockery.nl with a photo, ideally within 14 days of delivery. We will repair or replace it, or refund you, at no cost to you. This does not affect your legal warranty rights.

Your rights
This policy does not limit any rights you have under applicable consumer protection law, including if a product is defective, not as described or not delivered on time.

Contact
For cancellations, returns, exchanges or damaged items: support@clockery.nl